What steps would you take to resolve a conflict between team members who are not communicating effectively?

This question evaluates your dispute resolution and crisis management skills. Interviewers seek insight into how you maintain a cohesive team environment and mitigate interpersonal issues.

Explain your approach to conflict resolution, emphasizing active listening and empathy. For instance, 'I would first meet with each team member individually to understand their perspectives, followed by a mediation session where we collaboratively find common ground.'