Tell me about a time you had to resolve a conflict with a customer or patient under pressure.

This question focuses on your interpersonal skills and ability to maintain professionalism in high-pressure situations. It highlights your technical expertise as it relates to client interactions.

Use the STAR method to outline the scenario, your role in resolving it, and the outcome. For example, you might say, 'A patient was frustrated with a delay, so I listened actively to their concerns, explained the situation, and ensured they received immediate attention, which resulted in their satisfaction.'