Can you tell me about a time when humor helped de-escalate a tense situation with a client or coworker?

This question explores your ability to use humor appropriately while maintaining professionalism. The interviewer wants to see if you can use humor to lighten the mood without undermining the seriousness of the situation.

Provide an example where using humor diffused tension. For instance, 'During a stressful shift, I made a light-hearted joke about our busy workload, which helped my team relax and improved our collaboration.'