Can you describe a situation where you had to adapt your approach to a challenging patient or customer issue?
Why this question is asked
This question helps assess the candidate's adaptability and critical thinking in real-world situations. It allows the interviewer to evaluate how the candidate modifies their strategies under pressure and the effectiveness of their problem-solving abilities.
How to answer it
When answering, recall a specific instance where you had to change your method to meet the individual's needs. Use the STAR method to structure your response. For example, 'In my role as a nurse, I once had a patient who was anxious about a procedure. I took extra time to explain the process in simpler terms, which calmed them down and allowed for a smoother experience.'
Skills assessed
AnalysisCalmnessCuriosityDecision-makingOpen-mindednessOptimismOrganizationSelf-confidenceSelf-managementSelf-motivationAdaptabilityArtistic aptitudeCreativityCritical observationCritical thinkingFlexibilityInnovativeLogical thinkingProblem solvingResearchResourcefulnessThinking outside the boxTolerance of change and uncertaintyTroubleshootingValue educationWillingness/Desire to learn
Related questions
What are your greatest weaknesses?
medium
Communication
Critical Thinking
1If Hired, What Is the First Thing You Would Tackle in This Position?
medium
Adaptability
Problem-Solving
Teamwork
+114Describe a time when you were faced with a stressful situation that demonstrated your coping skills.
medium
Adaptability
Problem-Solving
Time Management
1Can You Tell Me About a Time When You Overcame a Challenge?
medium
Problem-Solving
Adaptability
Leadership
01